Return & Refund Policy

Exchange/Return and Refund

We ensure customer satisfaction by allowing exchanges and returns under the following conditions. You may apply for an exchange or return within 7 days of receiving your product.

Conditions for Exchange/Return and Refund:

  • The product must be unused, unworn, unwashed, unaltered, and free from flaws. It is acceptable to try on a product for fit.
  • All tags must be intact.
  • The exchange or return request must be made within 7 days of purchase.
  • Items must be returned in their original condition, including all receipts/invoices and packaging.
  • Each product is eligible for a single exchange only.
  • Refunds will be processed to the original payment method.
  • Exchanges or refunds are not applicable for items discounted by 50% or more or those on Flash Sale.
  • For claims regarding damaged or missing items, an unboxing video must be provided for verification.

What if I lose the money receipt/tags?

  • If the receipt or invoice is lost, you may provide your purchase contact number for verification.
  • Exchanges will not be accepted if the tags or barcode are damaged beyond recognition.

 

Hassle-Free Returns, Exchanges & Refunds – We’ve Got You Covered!

  • 🌟 Need to return or exchange your order? No worries! Simply reach out to our official contact number, and we’ll take care of everything. No need to visit a courier service—we’ll arrange the pickup from your doorstep!
  • ✅ Once we receive your item, our team will swiftly verify it and process the shipment of your exchanged product.
  • 💰 If you prefer a refund, rest assured—it will be processed via bKash, Rocket or Nagad within 7 working days after we receive the returned item, provided it meets our Exchange & Refund Conditions.
  • 🚚 Our Mistake? We Cover the Shipping! If the issue is on our end, we’ll bear all shipping costs. Otherwise, the return shipping expense will be the customer’s responsibility.
  • Your satisfaction is our top priority! 💖

Receiving Incorrect Quantity and Product Mismatch at Delivery:

If you receive an incorrect item or quantity, you must provide an unboxing video as proof. Upon verification, we will arrange for a replacement or adjust your order accordingly.

Thank you for shopping with Kids Sunnah Store!

📲 Reach Out to Us! For hassle-free returns, exchanges, or any inquiries, call us at +8801717255226 or WhatsApp us at +8801318301212. We’re committed to making your shopping experience seamless and stress-free!